Trouble Accessing the Website
If the 1xBets Affiliate website does not open or loads slowly, check your internet connection and refresh the page. Try opening another website to see whether the problem affects your connection generally.
If the issue continues, use an updated browser, try a private browsing window or switch to another trusted network. If an error appears, note the message and the time it occurred. Contact our partner team if you still cannot access the website.
Dashboard or Reports Not Loading
If you can open the website but your dashboard or reports do not load, refresh the page or sign out and sign in again. Check that the selected date range, campaign and report filters are correct.
If the problem continues, record which page is affected and whether it shows an error, a blank screen or incomplete information. Send these details to support with your account ID and a screenshot that does not expose sensitive information.
Referral Link Problems
Use the complete referral link provided in your partner account, including its tracking details. Missing characters or changes to the link may affect its destination or referral tracking.
If the link fails to open or leads to an unexpected page, avoid changing the address or tracking code yourself. Share the affected link, where it was published and when you noticed the problem with our partner team for review.
Reporting Discrepancies
After reconnecting, review your reports using the correct dates and filters. A page that fails to load or displays incomplete figures does not, by itself, confirm that referrals or commission have been lost.
If figures still appear incorrect, contact our partner team with the reporting period, campaign name, referral link and a description of the difference. Available records will be reviewed against the applicable tracking and commission terms. Any confirmed correction will be explained following the review.
